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Selecting the Best Dispatch Service for Owner Operators

Bill Duckstein

Deciding whether to use a dispatch service or engage in self-dispatching is a crucial consideration for every owner-operator in the trucking industry. While there’s no one-size-fits-all answer, various factors can influence the decision, with cost being a primary concern. Exploring the advantages and drawbacks of both options is essential.

Table of Contents
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  • How Do Dispatching Services Work
  • Key Considerations in Selecting a Dispatch Service
    • Reputation and Industry Experience
    • Load Options and Coverage Area
    • Quality of Customer Support and Communication
    • Transparency and Fair Pricing
  • Comparing Dispatch Services and Brokers
  • Pros and Cons of Using a Dispatch Service
    • Self-Dispatching
  • Choosing the Right Dispatch Service

How Do Dispatching Services Work

Dispatching services specialize in managing freight for owner-operators. Their services include locating loads, negotiating with brokers, dispatching drivers, setting up routes, and handling back-office tasks. Logity Dispatch goes beyond the basics, assisting with сompany formation, rate negotiating, paperwork management, filing IFTA reports and more.

Key Considerations in Selecting a Dispatch Service

Reputation and Industry Experience

Assessing the track record and reputation of a dispatch service provider is paramount. Look for signs of reliability and industry credibility, such as:

  • Positive customer reviews and testimonials
  • Longevity in the industry
  • Affiliations with reputable organizations or industry associations

Load Options and Coverage Area

Evaluate the dispatch service’s ability to meet your specific needs and operate in your preferred regions. Consider:

  • The extent of the service’s network and industry connections
  • Diversity and volume of available loads
  • Coverage area matching your preferred routes

Quality of Customer Support and Communication

Effective and responsive customer support is crucial for seamless operations. Choose a dispatch service that offers:

  • Timely and clear communication
  • Regular updates on load status
  • Multiple support channels (phone, email, chat)
  • A proactive problem-solving approach

Transparency and Fair Pricing

Opt for a dispatch service with a transparent pricing structure, avoiding hidden fees or excessive commissions. Look for:

  • Clear breakdown of fees and charges
  • Pricing models aligned with your business goals
  • Avoidance of long-term contracts or termination fee

Choosing a dispatch service is a significant decision for the success of your operations. Thoroughly research potential companies based on these criteria to ensure a long-term partnership that aligns with your business goals.

Comparing Dispatch Services and Brokers

It’s vital to distinguish between dispatch services and brokers. While brokers act as intermediaries between manufacturers or shippers and carriers, dispatchers, like Logity Dispatch, work exclusively on behalf of carriers. They cannot represent manufacturers or shippers, ensuring a dedicated focus on the carrier’s interests.

Pros and Cons of Using a Dispatch Service

Using Logity Dispatch or a similar service offers benefits such as time savings, potential for better negotiation skills, and assistance in managing various aspects of your business. However, the cost factor cannot be ignored, as dispatchers typically charge a percentage of your earnings for each load delivered.


For those leaning towards self-dispatching, it can be advantageous. Self-dispatching suits owner-operators willing to invest time in load searching and negotiation. It offers cost savings and allows for the establishment of personal relationships with shippers and manufacturers. This autonomy aligns with the entrepreneurial spirit of many owner-operators who value control over their business.

Choosing the Right Dispatch Service

In selecting a dispatch service like Logity Dispatch, consider your specific needs. Define the services you require and seek recommendations from peers. Online reviews can offer insights into the user experience. Cost is a crucial factor, so be prepared with the necessary financial information before entering into any contracts.

Why Choose Logity Dispatch?

At the core of our principles lies an unwavering commitment to transparency. We maintain a straightforward pricing structure, void of concealed fees or termination charges. Our pricing model entails a fair charge ranging from 5 percent to 10 percent per load, contingent upon the trailer type employed—whether it be a dry van, step deck, reefer, flatbed, or hotshot (limited to 40’ trailers and CDL drivers).

We tirelessly strive to secure optimal freight at the highest possible rates for our clients. Importantly, we operate on a non-coercive dispatch policy, allowing drivers the freedom to decline any loads they deem unfit.

Ultimately, whether opting for Logity Dispatch or self-dispatching, the key is aligning your choice with the unique needs and goals of your trucking business.